Return and Refund Policy
Return & Refund Policy
At OVABLE, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible for a return:
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Item must be unused and in original condition
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Item must be in original packaging
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Proof of purchase is required
Non-Returnable Items
How to Initiate a Return
To start a return, please contact us at support@ovable.shop with your order number and reason for return. We will provide instructions for the return process.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the status. If approved, refunds are processed to the original payment method within 10 business days.
Exchanges
We do not offer direct exchanges. Customers may place a new order after returning the original item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos for assistance.
Order Cancellation
Orders can be cancelled within 24 hours of placement. After processing, orders cannot be cancelled.
Shipping Information
We ship to the United States and Canada. Delivery time is typically 5-7 business days after processing.
Contact Information
Business Name: OVABLE
Email: support@ovable.shop
Phone: +1 204 661 8115
Address: 1555 Regent Ave W, Unit T35, Winnipeg, MB R2C 4J2, Canada
Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time)
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