Last Updated: October 1, 2025

At OVABLE referred to as we, us, or our, located at https://ovable.shop/, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us. We operate in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect various types of information to provide and improve our services to you.

  • Personal Information You Provide Directly: When you make a purchase or attempt to make a purchase, register an account, sign up for our newsletter, or contact us, we collect personal information you provide, which may include:

    • Name first and last
    • Billing and shipping address
    • Email address
    • Phone number
    • Payment information e.g., credit card details, securely processed by our payment partners and not stored directly by us

  • Automatically Collected Information Device & Usage Data: When you visit https://ovable.shop/, we automatically collect certain information about your device and how you interact with our site. This information helps us improve your shopping experience and our services. This may include:

    • IP address
    • Browser type and version
    • Time zone setting
    • Operating system and platform
    • Information about your browsing behavior (pages viewed, products viewed, referring/exit pages, timestamps)
    • Cookies (small data files placed on your device or computer – see Section 5)

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your purchases, confirm your orders, and arrange for shipping of products purchased from OVABLE.
  • To Communicate with You: To send you order confirmations, shipping updates, customer service responses, and transactional emails.
  • To Improve Our Website and Services: To analyze how our customers browse and interact with the site, allowing us to enhance our product offerings, website functionality, and overall shopping experience.
  • For Customer Support: To provide effective customer service, respond to your inquiries, and resolve any issues you may have.
  • For Security and Fraud Prevention: To identify and prevent potential fraudulent transactions and ensure the security of our website and customers.
  • For Marketing with your consent: If you opt-in, we may send you marketing communications about new products, promotions, or other updates from OVABLE. You can opt-out at any time.

3. How We Share Your Information

We value your privacy and only share your personal information with trusted third parties necessary to operate our business and provide our services.

  • Service Providers: We share your information with third-party service providers who perform functions on our behalf, such as:
    • Payment Processors: To securely process your payments e.g., WooCommerce's integrated payment solutions. We do not store your full payment card details.
    • Shipping Carriers: To deliver your orders e.g., Canada Post, FedEx, UPS.
    • Website Analytics Providers: To help us understand how customers use our site e.g., Google Analytics.
  • Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or in the good faith belief that such action is necessary to comply with legal processes, protect our rights or property, or ensure the safety of our users or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Retention

We will retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal information, we will securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your browsing experience. Cookies are small data files placed on your device or computer that often include an anonymous unique identifier.

  • How We Use Cookies: We use cookies to:
    • Keep items in your shopping cart.
    • Remember your preferences (e.g., currency, language).
    • Understand and save your preferences for future visits.
    • Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  • Managing Cookies: Most web browsers are set to accept cookies by default. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We are committed to ensuring the security of your personal information. We implement a variety of security measures, including physical, electronic, and procedural safeguards, to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Our website uses SSL encryption to protect data transmissions. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Your Rights

Under Canadian privacy laws, you have certain rights regarding your personal information:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Withdraw Consent: You have the right to withdraw your consent to our collection, use, and disclosure of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.
  • Right to Lodge a Complaint: If you believe we have not complied with applicable privacy laws, you have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

9. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your rights, please contact us:

Business name: OVABLE
Tel: +1 204 661 8115
Email: support@ovable.shop
Address: 1555 Regent Ave W Unit T35, Winnipeg, MB R2C 4J2, Canada
Hours: Monday-Friday, 9am-5pm EST