Welcome to OVABLE! These Terms and Conditions outline the rules and regulations for the use of OVABLE’s website, located at https://ovable.shop/.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use OVABLE if you do not agree to take all of the terms and conditions stated on this page.

1. General Conditions

 These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

2. Use of the Website

You must be at least 18 years old to use this website. You agree to use the website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the website.

3. Products and Services

OVABLE offers shoes and related apparel. We make every effort to display as accurately as possible the colours, features, specifications, and details of the products available on the site. However, we do not guarantee that the colours, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colours and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

4. Ordering and Payment

When you place an order through our website, you are offering to buy a product. All orders are subject to acceptance by us. We use  our e-commerce platform, which supports various secure payment methods. By providing your payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us or our third-party payment processor to charge your payment method for the total amount of your order including any applicable taxes.

5. Shipping Policy

    • Order Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

    • Shipping Rates: We are pleased to offer Free Shipping on all orders within Canada, regardless of the order value.

    • Shipping Time: Once processed, shipping typically takes 3-5 business days.

    • Shipping Region: OVABLE currently ships only within Canada. We do not offer international shipping at this time.

    • Delivery Delays: While we strive for timely delivery, we are not responsible for delays caused by the shipping carrier, adverse weather conditions, or other unforeseen circumstances.

6. Return & Refund Policy

Your satisfaction is important to us. If you’re not entirely happy with your purchase, we’re here to help.

    • Return Window: You have 30 days from the date of delivery to initiate a return.

    • Eligibility for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

    • Initiating a Return: To start a return, please contact us at support@ovable.shop with your order number and details about the product you would like to return.

    • Return Shipping: OVABLE will provide a prepaid return shipping label for all eligible returns. You will not be responsible for the cost of return shipping.

    • Restocking Fee: We do not charge any restocking fees for returns.

    • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (typically 5-10 business days, depending on your bank).

    • Exchanges: If you need to exchange an item for a different size or colour, please contact us. Exchanges are subject to product availability.

7. Accuracy of Information

We strive to ensure that information on this website is complete, accurate, and current. Despite our efforts, the information on the site may occasionally be inaccurate, incomplete, or out of date. We make no representation as to the completeness, accuracy, or currentness of any information on this site.

8. Intellectual Property

The content, organization, graphics, design, compilation, magnetic translation, digital conversion, and other matters related to the website are protected under applicable copyrights, trademarks, and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use, or publication by you of any such matters or any part of the website is strictly prohibited.

9. Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. Please review our separate Privacy Policy page for more details.

10. Limitation of Liability

OVABLE, its owner, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

11. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Province of Manitoba, Canada, without regard to its conflict of law provisions.

12. Changes to Terms and Conditions

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

13. Severability

In the event that any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Contact Information

Should you have any questions or concerns regarding our products or these Terms, please contact us:

    • Address: 1555 Regent Ave W Unit T35, Winnipeg, MB R2C 4J2, Canada

    • Customer Service Hours: Monday-Friday 9AM-5PM EST